About us

Diversity

At first direct we speak with people from all walks of life. To provide them with the best possible service, we need to fully understand their varying needs, and the best way to do that is to have a workforce that reflects them.

Age, ethnicity, religion, sexual orientation; none of it matters to us. It's your personality we're after, as well as the natural talent you bring to the table.

So when we say we embrace diversity, we're not saying it to tick boxes. We're saying it because we do it, and we do it because it makes good business sense. Simple as that.

Diversity

Pride

As the UK's most recommended bank*, we pride ourselves on offering the things we know our customers want. Award-winning products. Outstanding service. Cutting-edge innovation.

We love making our customers happy, but every now and then it's nice to get an industry pat on the back too. Take a look at our awards and see all the lovely recognition we've been given over the years.

*first direct customers are more likely to recommend their bank than customers at any other major GB bank or building society. Source: GfK NOP FRS, 6 months ending May 2015. Proportion of main current account holders answering “Yes” to “Have you recommended your main current account provider in the last 12 months?” (27,202 adults interviewed).

Pride
 

Working for us

Working for us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike.

Learn what it's like to work here

About us

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

Read more about first direct

How to apply

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

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