Roles

Customer Service Representative

What you'll do

At first direct we are here to help our customers live more and worry less. That's why we're available 24/7, 365 days a year. If our customers want to pay a bill at midnight, no problem. We don’t mess about with automated systems, every customer gets through to a real person, every time. We’re literally always on. Working as a Customer Service Representative you’ll answer calls from our customers, take them through security and deal with their requests. These requests could be anything from setting up a standing order, paying a bill or opening a Savings Account. It's important to have amazing discussions with our customers. During these conversations we want you to take a genuine interest by building rapport and asking open questions so you can establish the customer’s banking needs and discuss what products and services are right for them.

When you'll work

We have full time Customer Service Representative vacancies available, working 35 hours per week.

We are now looking at start dates in May 2018 now as we have already successful filled any available courses before then.

We're working on what the shift patterns are going to be at the moment but below are some example shift patterns from recent recruitment to give you an idea.

Example 1: Monday 14:00 - 23:30, Tuesday 14:00 - 20:00, Wednesday & Thursday 7:30 - 13:30 and Sunday 16:30 - 1:00.

Example 2: Tuesday 12:30 - 22:00, Wednesday 11:00 - 19:30, Friday 9:00 - 17:30 and Saturday 14:30 - 00:00

These are examples of a typical shift you will work and if you're offered a position there will others to choose from.

What you'll get

We offer an attractive starting salary of £18,200 rising to £20,100 and discretionary performance bonus. • Free -on-site parking • premium coffee shop facilities • 25 days holiday + 8 bank holidays with the option to buy a further 5 days • Fantastic on-site facilities eg Nursery, Gym, free car parking, subsidised restaurant, Concierge and much more.

Whatever experience or background you’ll enjoy a full induction and training course. Ten weeks in total (you'll do six weeks to start with and another four weeks later), designed to get you up to speed on the systems, products and services we offer, before you “go live” on the phones. As the training is intensive it is important that you are able to attend the whole of the course, so consequently, you will be unable to take any holidays during your training period. Training is Monday - Friday 08:30 - 16:00.

Print the page

 
 

Working for us

Working for us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike.

Learn what it's like to work here

About us

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

Read more about first direct

How to apply

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

Get help with the application