Apprentice Customer Service Representative

What you'll do

It’s our people who make first direct what it is, so it’s important to us that you’ll fit right into our family. We have a unique personality, show respect and embrace our individuality. We also like to have fun at work; our customers are the most important thing to us, so we believe you need to be happy to give them your very best. Working as a Customer Service Representative you’ll answer inbound calls from our customers and help them with their everyday banking requests such as: • Paying bills • Setting up a standing order • Opening a savings and other relevant account • And much more • By building rapport and listening to our customers’ needs you’ll be able to identify which products and services are right for them. To apply send your CV and covering letter quoting Apprenticeship in the email subject to

When you'll work

Starting Monday 18th September.

Apprentice requirements:

• Must be clear and confident speaking on the telephone, adopting a professional and friendly approach • Be an excellent communicator • Have experience of dealing with customers, this could be through paid or voluntary roles • Be willing and eager to learn with a self-motivated and target driven attitude • A team player who is positive, enthusiastic and has the ability to build rapport with colleagues and customers alike • Maths and English GCSE grade A-C or equivalent • Ability to work a variety of shift patterns including late evenings, weekends and early starts • Must be available 8:30am - 4pm Mon – Fri in the first 5 weeks to attend a comprehensive induction training programme • Please note this is not an entry level position. You‘ll be working in a high pressured, constantly evolving role with regular performance measures

What you'll get

We offer an attractive starting salary of £18,200 rising to £20,100 and discretionary performance bonus.
• Bupa Health care protection for you and your family • 4 x annual salary life assurance protection • Sharesave scheme • 25 days holiday + 8 bank holidays with the option to buy a further 5 days • Fantastic on-site facilities eg Nursery, Gym, free car parking, subsidised restaurant, Concierge and more. With our training provider Capita you will study over a 12 month period to attain your Level 3 Customer Service Apprenticeship.

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Working for us

Working for us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike.

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About us

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

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How to apply

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

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