What you'll do
At first direct we are here to help our customers live more and worry less. That's why we're available 24/7, 365 days a year. If our customers want to pay a bill at midnight, no problem. We don’t mess about with automated systems, every customer gets through to a real person, every time. We’re literally always on. Working as a Customer Service Representative you’ll answer calls from our customers, take them through security and deal with their requests. These requests could be anything from setting up a standing order, paying a bill or opening a Savings Account. It's important to have amazing discussions with our customers. During these conversations we want you to take a genuine interest by building rapport and asking open questions so you can establish the customer’s banking needs and discuss what products and services are right for them.
When you'll work
We have full time Customer Service Representative vacancies available, working 35 hours per week. We are now looking at courses starting February 2018 which is filling quickly. Once filled the next course is planned for April 2018.
Below are some example shift patterns.
Example 1: Monday 14:30 - midnight, Tuesday 15:30 - midnight and Friday & Saturday 09:00 - 18:00
Example 2: Monday & Tuesday 06:30 - 14:00 and Wednesday, Thursday & Friday 16:00 - midnight.
These are examples of a typical shift you will work and if you're offered a position there will others to choose from.
What you'll get
We offer an attractive starting salary of £18,200 rising to £20,100 and discretionary performance bonus.
• Free -on-site parking • first direct Arena perks • premium coffee shop facilities • 25 days holiday + 8 bank holidays with the option to buy a further 5 days • Fantastic on-site facilities eg Nursery, Gym, free car parking, subsidised restaurant, Concierge and much more
Whatever experience or background you’ll enjoy a full induction and training course. Ten weeks in total (you'll do six weeks to start with and another four weeks later in the year), designed to get you up to speed on the systems, products and services we offer, before you “go live” on the phones. As the training is intensive it is important that you are able to attend the whole of the course, so consequently, you will be unable to take any holidays during your training period. Training is Monday - Friday 08:30 - 16:00.