What you'll do
A permanent role with genuine career prospects. We’re holding a series of Employment Workshops in June for Apprentices interested in applying. Included is what you need to know about us, writing CVs, application forms, interview techniques and preparation, plus a guide to recruitment assessments. We want people people to join our enthusiastic and dynamic Call Centre team delivering multi-award winning customer service every day. Working in our fast-paced contact centre, you’ll take inbound calls to answer queries from customers about their everyday (or not so everyday!) banking. You don’t need to have experience, but a passion for people, commitment to growing our business and a can do attitude. What do you need? • Maths and English GCSE grade 5 or equivalent • to work a variety of shifts including early start, late evenings and weekends • availability 8:30am - 4pm, Monday to Friday for training • ideally some work experience where you have dealt with customers.
When you'll work
Full time Customer Service Representative vacancies, working 35 hours per week. Example shifts: Example 1: Tuesday 15:30 - 01:00, Thursday 07:30 - 16:00, Friday 9:00 - 18:30 & Saturday 12:00 - 21:30. Example 2: Monday & Tuesday & Wednesday 06:00 - 13:30, Thursday 16:00 - 22:00 & Sunday 06:00 - 14:30. If you're offered a position there will be others to choose from. Please note this isn’t an entry level position. You‘ll be working in a busy, challenging and constantly evolving environment with regular performance measures. What adds the sparkle here at first direct? • great communicators who listen as well as talk • team players with a genuine passion for delivering amazing customer service • fast paced learners who enjoy variety and can embrace change • self-starters who want to be high achievers • understanding our customer’s needs and the ability to talk confidently about our award winning products and services • real commitment to our customers, business and success.
What you'll get
• a nationally recognised Customer Service apprenticeship qualification • starting salary of £18,200 plus discretionary annual bonus • excellent holiday allowance and a chance to buy an additional week each year • choice of fixed shift patterns over 4 or 5 days (our shifts range between 6am – 1am, 7 days a week) • fantastic career progression • first direct arena perks • free parking and daily shuttle bus to and from Leeds City Centre • on-site gym with personal trainer • concierge services and on-site shopping • pension and Sharesave scheme • 10 weeks training. If developing skills to deliver amazing service, earning a qualification and being part of a growing, bank sounds like your thing, contact us to join one of our workshops. Send a current CV and covering letter quoting Apprenticeships18 in the email subject to firstname.lastname@example.org or call us on 0800 1000127. Closing date is 15 June 2018. Get in touch, if you think you’re first direct enough.