Roles

Part Time Customer Service Representative

What you'll do

Sometimes other commitments in your life make it impossible to hold down a full time job. Don’t worry, first direct may have a solution. We’re currently looking for part time Customer Service Representatives, so you can feel comfortable that your job fits around the other important things in your life.

Working as a Customer Service Representative you’ll answer inbound calls from our customers and deal with their everyday banking requests. You might be setting up a standing order, re-setting Online Banking security details, paying a bill or opening a Savings Account. We want you to have amazing conversations with our customers and talk to them confidently about which products and services are right for them. You should be a fantastic communicator who can use rapport to build a relationship with our customers.

When you'll work

If you’re interested in starting with us on a part time basis, please call the Recruitment Hotline 0808 1000127 and let them know as soon as possible. Alternatively, send us an online application. The next start date is expected to be in April.

What you'll get

Our full time equivalent salary is £18,200/£10.00 an hour with a discretionary performance bonus. We also offer:

• Free on-site parking • Free shuttle bus from Leeds train station • first direct Arena perks • premium coffee shop facilities • Great holiday allowance • Fantastic on-site facilities including a nursery, gym, free car parking, restaurant, concierge and much more

Whatever your experience or background you’ll enjoy a full induction and training course, designed to get you up to speed on the systems, products and services we offer, before you “go live” on our telephones. As the training is intensive it will last about 15 weeks (Monday to Friday, 17:00 - 22:00) and it is important that you are able to attend the whole of the course, which will be split into two parts across the year. You will be unable to take any holidays during your training period.

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Working for us

Working for us

With a trophy cabinet fit to burst with prestigious awards and accolades from the likes of Which?, Moneywise and Cool Brands to name but a few, it’s no secret that we’re loved by our customers and industry experts alike.

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About us

About us

Since we began back in 1989, we have always been at the forefront of delivering amazing customer service alongside innovative ideas. It's what comes naturally to us.

Not only were we the UK's first telephone bank, but the first to offer an around the clock service to suit the needs of our customers, 365 days per year. In short, we’re the black and white bank with the big personality.

Read more about first direct

How to apply

How to apply

Once you've done your research, you should hopefully have a good idea of what life at first direct is all about. Have we ticked all the right boxes for you?

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